Should You Talk to the Insurance Company After an Accident?

Talking To The Other Insurance Company

Within days of the crash, expect a call from the other driver’s insurance company. In rare cases where the other driver assumes all fault for the crash, the insurer may offer you a settlement. Beware. Such offers are not usually an indication of the accident’s real worth, particularly when the individuals involved are still recovering and the full extent of their injuries remains unknown.

If you do get caught on the telephone with the adjuster, here are a few tips:

• Remain calm and polite. You’re likely very upset about what happened but expressing that anger in this forum will not help you get a better settlement offer.
• Ask who you are dealing with. Note the adjuster’s name and company as well as the date and time of your call.
• Keep it basic. You only need to confirm your name, address, telephone number, and place of employment. You need not give details about how much money you make, how often you work, what injuries you sustained, or how the accident happened.
• Politely decline. Refuse to provide additional details, stating, “The investigation of the accident is still ongoing. I will discuss the facts further at the appropriate time.” Later, you will likely be sending a personal injury demand letter that describes what happened.
• Do not give a recorded statement. These often come back to haunt accident victims in court. Insurers use them to reveal inconsistencies and create a contradiction to make the jury question your credibility.
• Do not sign a medical release form. Medical release forms are often overly broad. Sometimes insurers try to probe back in your medical history for “pre-existing conditions” that could bar a settlement.

Talking With Your Own Insurance Company

Talking with your own insurance company is a different matter entirely. When a car accident results in property damage or injuries, most insurance providers require motorists to contact them, often within a specific time period. Check your policy to be sure you comply with the reporting requirements, which will help preserve your right to file a claim with your insurance company down the road if it is necessary. For instance, sometimes the defendant has no insurance or inadequate coverage and you will have to file the claim under your own insurance policy’s uninsured motorist coverage.

Here are a few tips for dealing with YOUR insurer:

• Provide your policy number, vehicle make/model/year, contact details, and the best time to reach you.
• Provide insurance/license information for the other party involved and witness contact information.
• If a police report was filed, give the investigating officer’s name and badge number.
• Describe how the accident occurred and answer questions honestly.
• Avoid accepting blame, downplaying your injuries, or stating opinions. Stick to the facts!

Working with your own insurer may give you the impression that someone is “on your side,” but the reality is that insurers often drag their feet on paying claims and fail to pay the full value. Working with an attorney is your best chance of getting the compensation you deserve. Car accident lawyers work on a contingency fee basis, meaning they only get paid if they win compensation on your behalf.