The insurer argued that the client’s initial diagnostic imaging did not show acute injuries and questioned the severity of his symptoms.
However, normal CT scans do not necessarily rule out a traumatic brain injury or soft-tissue damage. The client’s subsequent medical evaluations documented a traumatic brain injury, persistent headaches, and neurological symptoms requiring treatment.
The insurer also maintained that the client’s soft-tissue injuries had resolved and disputed the extent of his concussion-related symptoms.
Although his condition improved with treatment, the client had experienced significant physical and cognitive difficulties that disrupted his daily life. His eventual improvement did not erase the pain, medical treatment, and limitations he experienced during recovery.